Shipping policy
At Orbion Prime, we understand that receiving your order is an exciting part of your shopping experience. That's why we work with trusted logistics partners to ensure your home décor items are delivered safely and efficiently. Our goal is to provide a smooth, reliable, and transparent shipping process from the moment you place your order until it arrives at your doorstep.
Order Processing
Once your order is successfully placed, our team begins processing it within 1–3 business days. During this time, we verify your order, prepare your items, and package them carefully to ensure they arrive in excellent condition. Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping Time
After your order has been processed, it will be shipped to your selected delivery address. Estimated delivery times are typically 7–15 business days, depending on your location and the shipping carrier. Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to customs and carrier delays.
Order Tracking
As soon as your order is dispatched, you will receive a confirmation email containing your tracking number and tracking link. This allows you to monitor your shipment and stay updated on its delivery status throughout the journey.
Shipping Costs
Shipping fees, if applicable, will be clearly displayed during checkout before you complete your purchase. From time to time, Orbion Prime may offer free shipping promotions on eligible orders.
International Shipping
We proudly ship to customers in many countries around the world. Delivery times and shipping costs may vary depending on your destination. International customers are responsible for any customs duties, taxes, or import fees that may be required by their country's regulations.
Delays
While we strive to deliver every order within the estimated timeframe, unexpected delays caused by weather conditions, customs inspections, transportation issues, or high shipping volumes may occasionally occur. We appreciate your patience and understanding if such circumstances arise.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. Orbion Prime cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 7 days of the expected delivery date. We will work closely with the shipping carrier to investigate the issue and find the best possible solution.
Need Assistance?
Your satisfaction is important to us. If you have any questions regarding your shipment, tracking information, or delivery, our customer support team is always happy to assist you. Thank you for choosing Orbion Prime—we appreciate the opportunity to help you create a beautiful home.